Customer support
3 years 4 mo. Mar 2020 - Сurrent time
Mojam, Kyiv
3 years 4 mo. Mar 2020 - Сurrent time
Identify and evaluate the needs of customers to achieve their satisfaction.
Handle customer complaints, offer solutions and suitable alternatives within time limits
Follow up to ensure problem resolution
Documentation and logging of calls on the ticketing tool (Zendesk) Management of CRM Zendesk tool (<2 years experience)
Manage and fill out the documentation in Word, Excel, Google